Refund Protocol
Clear parameters regarding financial reimbursements, eligible scenarios, and dispute resolution mechanisms.
Operational Integrity
At IronShieldAPI, client satisfaction and operational excellence are our top priorities. We strive to deliver high-quality cybersecurity and IT services that meet or exceed expectations. However, we acknowledge that certain scenarios may necessitate financial reimbursement.
Eligible Scenarios
- Service not delivered within the agreed timeline without prior communication or valid operational reason.
- Significant deviation from the scope of work outlined in the project proposal or service agreement.
- Duplicate payment or incorrect billing amount charged to the client.
- Service cancellation request made within 48 hours of placing the order and before work has commenced.
- Technical inability to deliver the service due to factors solely on IronShieldAPI's end.
Ineligible Scenarios
- Services that have been fully delivered and accepted by the client.
- Advance payments for services where work has already commenced (partial refund may apply).
- Dissatisfaction with findings in security assessments — the value is in the assessment execution itself, not the volume of results.
- Change of mind after the 48-hour cooling-off period has elapsed.
- Services delayed due to client-side dependencies (e.g., delayed access, incomplete information, environment issues).
- Internship program fees after the intern has been onboarded and assigned a project.
- Custom development work that has been completed as per the approved specifications.
Resolution Timeline
Submit Request
Day 0Transmit refund request to billing@ironshieldapi.in with invoice reference.
Acknowledgment
Within 24 HrsOur billing department acknowledges receipt and begins review.
Evaluation
3-5 Business DaysRequest evaluated against our eligibility criteria.
Processing
5-7 Business DaysApproved funds are processed back to the original payment vector.
Confirmation
1-2 Business DaysFinal confirmation receipt transmitted.
Partial Reimbursement
In cases where operational work has been partially completed prior to cessation, a pro-rated refund may be authorized. The formula is defined as:
An administrative fee of 5% (minimum ₹500) may be deducted to cover transactional and resource allocation costs.
Critical Addendums
All requests must be submitted in writing to billing@ironshieldapi.in with invoice reference.
Funds are routed back to the original payment vector. Bank processing times vary.
For international transactions, currency conversion discrepancies and wire fees are borne by the client.
IronShieldAPI reserves the right to deny requests determined to be fraudulent or in bad faith.
Dispute Resolution
If an impasse is reached regarding a reimbursement decision, the matter may be escalated to the executive team at billing@ironshieldapi.in.
Disputes that cannot be resolved internally will default to the arbitration protocols established in our Terms of Service.
Need Assistance?
Contact our billing operations team for reimbursement inquiries and invoice resolution.
Contact Billing Operations